Alumni survey submissions are important tools for treatment centers. They provide insights into long-term outcomes and strengthen the bond between alumni and the center. However, getting alumni to take part in these surveys can be challenging. Here are some strategies to boost alumni survey responses that will help your treatment center evolve and thrive.
- Build Strong Relationships from Day One
The foundation for high survey participation is laid during the treatment process itself. By fostering a positive and supportive relationship with clients from the start, you build trust and loyalty. When alumni feel valued and supported, they’re more likely to stay engaged with your center and respond to requests, including surveys.
- Communicate the Importance of Feedback
Explain to alumni how you can use their responses to improve programs and services, helping future clients. Emphasize how their feedback shapes the treatment center’s future and contributes to a greater cause.
- Make the Survey Process Easy
The easier it is to complete the survey, the more likely alumni are to do it. Use survey tools that are mobile-friendly and don’t take too much time to complete, like One Step! One Step is a great tool for simplifying the survey process for you and your clients. The software allows you to view the metrics with graphs, as well as monitor the changes in your results and even view individual results!
Incentives can significantly boost participation rates. Consider offering alumni something in return for their time, such as a gift card, a discount on future services, or entry into a raffle. These small gestures can make a big difference in motivating alumni to complete the survey.
- Follow Up Thoughtfully
Don’t be afraid to send reminders, but do so thoughtfully. A follow-up email or message a week after the initial survey request can gently remind alumni without feeling intrusive. If possible, personalize these reminders. Use their name and thank them for their time.
- Leverage Alumni Networks
If your center has an active alumni network or community, use it to encourage survey participation. Alumni are often more likely to respond to requests from peers who have had similar experiences. Consider asking influential alumni to promote the survey within the community.
These strategies can boost alumni survey submissions at your treatment center. This will yield better feedback and, ultimately, better client outcomes. Want to learn how you can make the survey process easier with our software? Check out Onestepsoftware.com!