Your team does a great job for your patients. When your patients are physically at your facility, you can easily interact with them, build a relationship, and keep them engaged with their treatment plan. However, for your patients who are in outpatient services, engaging your clients can take a different approach. Today’s blog post shares some tips on how to engage your outpatient clients.
By providing your patient’s with the One Step Client Recovery app, you can engage your outpatient clinics in these manners.
Set them up with success by providing them an agenda of their treatment sessions and requirements.
Your team has worked hard to create an individualized treatment plan for your patient. If your patient is not physically at your facility, then you need a way to keep your patient reminded of their treatment plans schedule.
You can use the Agenda feature of the Client Recovery App to assign your patients their treatment sessions schedule, group sessions schedule, sponsor meetings, or any other meeting your patient needs to attend and be reminded of. With Agenda events, you can ask your patient to rsvp to the scheduled meeting, and you can also track attendance which is verified via geolocation data.
Communicate with your patients daily, and allow them to communicate with their peers
With our HIPAA compliant communication features, you can have a secure one-on-one messaging thread with your patients.
Your patients can also collaborate and support their peers in the recovery program by interacting amongst each other with the Newsfeed feature. The News Feed is an interactive section of their Client Recovery App which allows for patients in the same program to post content, comment on each other post, and build community.
Constant communication is key for engaging your outpatient patients. If you use a video conferencing tool, you can embed your meeting link right within the communication tool of the Client Recovery App to make video calls a breeze.
Assign them goals
Keeping your patients motivated and pushing forward in your outpatient program will be vital to their success. Assigning your patient weekly or even daily goals to accomplish will keep them engaged and focused on their treatment plans.
With the Goals feature you can assign a daily goal for your client such as making sure they log in their daily self reflection journals. You can add weekly recurring goals for your patient for tasks like calling their counselor, calling their sponsor, or exercising.
Share on-going resources tailored for their journey
Since your outpatient patients cannot be physically given constant and on-going support resources, you can leverage the Shared Resources feature of their Client Recovery App to load up curated resources.
Add inspiring resources like Ted Talks on recovery, or inspirational video stories about a successful peer who is doing great in their recovery. You can add a copy of their treatment plan to their Resources so they always have access to their clinical roadmap. You can add your programs’ clinical surveys for collecting outcomes data.
Your team can get creative with the resources you choose to share with all your patients.
Are you having trouble with how to engage your outpatient clients during their recovery journey? You can always reach out to our team for guidance and lean on our experience working with over 1,000 recovery programs jus like yours: emmanuel@onestepsoftware.com
Thank you for reading!