While Alumni engagement is a key component of successful treatment programs it’s one of the trickiest to master and keep up with. Staying in touch with alumni can be challenging and lines of communication are easily broken when one updates their telephone number or their inbox marks your e-mails as spam.
One Step has worked with hundreds of facilities to create a simplified engagement solution that sends communication directly to alumni through our proprietary app and allows alumni coordinators or treatment teams to win back time.
If your treatment center does not yet have an alumni engagement program here are some reasons to consider it’s implementation:
- Staying in touch with Alumni allows you to triage their care if they are ever at risk of relapse.
- Alumni engagement is proven to lead to better treatment outcomes and One Step allows you to capture this valuable data.
- Alumni are more likely to refer friends and families to successful programs where they have felt supported even after they left the facility.
Implementation of an alumni programs can be tricky without the right tools or the resources to hire an alumni coordinator. One Step has helped hundreds of facilities to implement easy to use alumni engagement programs through the use of:
- The One Step Agenda Feature– This tool allows you to easily schedule and automate alumni outcomes surveys upon discharge. Set recurring survey collections at 30,60,90 or custom intervals and continue to gather outcomes data post program with ease through our patient app notifications.
- The One Step Patient App- Over 20,000 patients have used our patient app on their recovery journeys and have been shown to use it at least 6x a day! Our app not only tracks patient sobriety dates but keeps track of goals, resources, calendar events, and treatment requests in one place during and after treatment. Patients create positive habits through app use and continue them post treatment.
- One Step Messaging– In app messaging is an easy line of communication for you and your alumni to utilize whenever a need arises. Alumni can easily send a message to your facility if they need the support of their treatment team.
The team at One Step is happy to offer support to your current or future alumni program and act as a resource for your team. Feel free to reach out to us at customers@onestepsoftware.com at any time to further discuss how our easy to use software can help!