If you can keep your alumni patients engaged with your program, you can also boost alumni referrals. When an individual is seeking treatment options they will trust the feedback from their peers experiences over any advertisement that your marketing team can develop.
How can the positive experience you provide your patients help you help others? Your patients share their feedback about your services long after they leave your facility with their recovery support community. In order to help your alumni patients stay engaged with your services, and inspire them to share that experience with others you should continue to engage and support your alumni patients for the long run.
‘Increase your alumni referrals by 20% by implementing the One Step Client Recovery App in your program’s alumni engagement strategy’
Phone calls, emails and text messages aren’t going to help you engage your alumni patients. These methods of communication just don’t have the collaborative or interactive functionality needed to engage a patient post treatment. This is specially true because patients change their email and phone numbers often, making these avenues of communication tough to sustain.
Here are 3 ways the One Step Client Recovery App helps you engage your alumni patients:
One Step Client Recovery App’s Agenda feature:
Your alumni program can add massive support for your alumni patients. Although a patient has successfully transitioned out of your program, you still need to provide them with ongoing structure and support to help them stay successful post treatment.
With the Client Recovery App agenda feature you can add structure for your alumni by putting support items, goals and events on their schedule. Use the Survey Request Agenda item to collect outcomes data to monitor the potential for relapse or the need for more treatment services. Use the Agenda Goal items to create a recurring goal for your clients to work on self reflection every week. Hosting an alumni event? Great, you can use the Agenda Event item to send invitations to your alumni for fun and supportive events you host.
One Step Client Recovery App’s Resources feature:
Recovery is a lifelong journey, and your alumni will need continued resources to help them stay on the right path. With the Resources feature you can continually add and curate great recovery oriented resources like articles, videos and forms for your alumni. Providing these continuous resources for your alumni will help them have a library of support at their fingertips.
One Step Client Recovery App’s Newsfeed feature:
Growing an alumni group that fosters alumni collaboration is a powerful impact on your alumni programs engagement. When you can create a peer to peer supportive environment, your alumni start supporting each other. With the Newsfeed feature your alumni will have a private support group where they can post supportive content with each other, and interact with each others Newsfeed post in a secure platform.
Your alumni program coordinators can also curate posts in the Newsfeed and interact in real time with the alumni community.
From a business decision perspective, getting referrals from your alumni patients engagement is not only a testament to your team’s great work but also the most efficient marketing source. Your marketing team might do a great job creating advertisements, but the ability to generate leads from your alumni’s word of mouth will provide you with a very low cost referral source. Invest time in your alumni engagement with the One Step Client Recovery app and grow your business simultaneously.
Want to learn first hand how the Client Recovery App works, and how other programs are utilizing it for alumni engagement? Contact us today to learn more: info@onestepsoftware.com